Everything buyers ask, answered plainly

It depends on size, material, crystal or glass grade, element count and finish — which is why we quote per project rather than publishing a price list. Send us the size you need, a reference image and the quantity, and you will get an itemised quotation within one working day. The quote breaks out material, finish, light source, packing and lead time, and nothing is added to it later without your written agreement.

One piece. For a genuinely custom fixture there is no sensible reason to force a container minimum on you — a single piece for a villa is a normal order for us. For OEM and wholesale programmes the MOQ depends on the component and finish, and we will state it clearly in the quotation.

A single prototype takes 15–20 days from the approved drawing. Production after your written approval is 60–80 days depending on size, material and quantity, plus shipping. If you have a hard handover date, tell us at the enquiry stage — we would rather decline a date we cannot hit than promise one we cannot keep.

Yes, on custom work this is standard. We build a sample or a representative section, photograph and video it under light, and send it to you for written approval. Nothing goes into mass production until you sign off. On large or complex pieces we may also send a physical finish sample by courier. Allow 15–20 days for a single sample.

15–20 days for a single sample, counted from the drawing you approve. A sample is a hand-made one-off, not a production-line item: it takes a skilled pair of hands for most of a working day, and we run samples for more than one customer at a time. So the honest date depends on how much workshop time your piece needs. If you send several samples together, or the piece involves hand-blown glass, custom plating or an unusual frame, we will quote a longer date at the start rather than promise a week and hand you something you cannot approve. If you have a fixed deadline, say so at enquiry stage and we will tell you plainly whether we can meet it — we would rather decline a date than miss one. What we will not do is shorten the sample to hit a number and leave you to discover the problems at production stage.

The more you send, the closer the first sample will be. Most useful: overall dimensions and ceiling height; a photo, render or sketch of the target look; material and finish preference or a RAL / Pantone code; quantity, target market and required delivery date; the certification your customs or client needs; and the voltage and dimming requirement for the destination country. No drawing is fine too — a photo and a measurement is enough to start.

For new customers: 50% deposit by T/T confirms the order and books the production slot, with the 50% balance settled before shipment — we send pre-shipment inspection photos and video before you pay it. We do not take card payments for production orders. For long-term accounts we can discuss other terms, and for large value orders an L/C is acceptable.

We handle it honestly, which means being precise about who is responsible for what. Our electrical components — drivers and LED modules — are sourced from suppliers who hold CE, UL or ENEC approvals, and their certificates are kept on file. For the finished fixture, CE self-declaration for the EU can be arranged alongside the order, and test reports for Saudi SABER or other markets are prepared at cost. Some schemes legally require the importer to be the applicant rather than the manufacturer — Saudi SABER is one of them — and we will tell you plainly when that applies so nobody is caught at customs. We will not supply a certificate we have not earned, and we will not lend you someone else’s.

We ship worldwide. You can use your own forwarder, or we will quote FOB, CIF or DDP with ours — whichever you prefer. Large fixtures are crate-packed to export standard and split into modules where transport requires it. Every shipment goes out with a packing list, commercial invoice and certificate of origin.

Yes. Every large fixture ships with a rigging and wiring drawing, a component and joint numbering sheet, and the load per fixing point so your structural engineer can approve it. For larger pieces we include a 1:1 installation drawing. Installation itself is carried out by your own contractor with our remote guidance. With the drawings supplied, any qualified local electrician can complete the install.

Warranty is itemised by component rather than one blanket figure. LED driver, light source, wiring, connectors and fixture body: 24 months. Finish (plating and paint): 12 months, because site conditions vary and finishing is a specialised process. Crystal and glass breakage: replaced free of charge if the damage is noted at delivery and photographed within 7 days. Wear parts such as bulbs are excluded. For project orders we will agree a longer period in writing if your contract requires it.

Those are our main customers. For designers and specifiers we provide material samples, finishes, technical submittals and shop drawings, and we are comfortable working to a specification rather than from a catalogue. For distributors we run private-label and OEM programmes with your branding on the product and packaging. See the For Trade Buyers page for the specifics.

Yes. We are happy to sign your NDA before receiving drawings, and we do not resell or display a customer’s design without written permission. If a piece you commissioned is shown anywhere on this site, it is shown because we were given permission.

Send us the photo. We will tell you honestly whether it can be reproduced, what it would cost, and where the original design rights may sit. We do not counterfeit branded product or pass someone else’s design off as original — that is a line that ends badly for importers, not just for us.

Yes. We print your logo on the colour box, the outer carton and the manual, and we can engrave it on the crystal frame or etch it on the mirror glass itself. Your packaging goes on the goods, and our name does not. We will send a mock-up for approval before production starts.

Yes, and the price is stated per line in the quotation rather than negotiated separately afterwards. The larger the volume and the more models you consolidate into one shipment, the better the rate. If you can commit to a programme volume rather than a single order, say so at enquiry stage and we will quote against the programme. See our wholesale and OEM page for how each type of buyer is set up.

Yes, on custom work this is standard. We build a sample or a representative section, photograph and video it under light, and send it to you for written approval — 15–20 days from the approved drawing. A sample is a hand-made one-off rather than a production-line item, so if you need several models at once or the piece involves hand-blown glass, custom plating or an unusual frame, we will quote a longer date up front rather than promise a week and hand you something you cannot approve. Where a production order follows, the sample cost is normally credited.

Size, shape, material, finish, light source, colour temperature, dimming method, mounting, cable length, plug type, logo, packaging and manual. If you send a drawing or a photo of something that is not on our website, we will make that instead. The one thing we will not do is counterfeit a branded product or pass someone else’s design off as original.

Yes — most of what we build is not on the website, because every job is made to a customer drawing. The site shows our standard range and the models we can repeat; anything else is quoted from your brief. Send us what you need and we will tell you whether it is a repeat of something we already build, or a one-off.

Yes. We supply a no-logo catalogue for middlemen and distributors choosing styles for their own customers, and we can hold stock so you can photograph models you have not ordered yet. We also provide high-resolution images of the actual finished goods once an order is confirmed — not the render — so your listings show the real product.

Usually yes, but it depends on the fixture. We can specify the cord length, the cable type and the plug format for your destination country — Type G, Type E, Type F, Type A, Type I and so on. On large fixtures the supply is usually hard-wired with a junction box rather than a plug, and on some designs the length affects the structure. Tell us the destination market and we will state what is possible.

A pendant is a single light hung from the ceiling, usually simpler in form and easier to install. A chandelier has multiple arms or drops from a central body, which means it is heavier, needs a stronger fixing, and takes longer to install. Practically: pendants go over a table, a bedside or a kitchen island; chandeliers go where the room needs a centrepiece and a ceiling with real height to hang it from. If the ceiling is under about 2.6 m, a pendant is usually the better answer and we will tell you so.

Four gates. Raw material is checked when it arrives at the factory. Every piece, every logo and every detail is checked during production, as is the packing detail. Then a final inspection on the finished goods, including a lit test and a burn-in. The inspection record goes out with the shipment, so your own QC or a third-party inspector has something to check against.

A sample takes 15–20 days. Production after your written approval of the prototype is 60–80 days depending on size, material and quantity, and shipping sits on top of that. We will give you the real date at quotation stage, and if your programme has a hard handover date we will tell you plainly whether we can hit it — we would rather decline a date than promise one we cannot keep.

We can provide vessel booking, goods consolidation, customs declaration, shipping document preparation and delivery to the port. Our ordinary term is FOB Shenzhen or Guangzhou, and we also accept EXW, CFR, CIF, DDP and DDU — we will quote the shipping charges so you can choose whichever is simplest for you. You can also use your own forwarder.

Note the damage at delivery and photograph it — that is the single most important step, because it has to be recorded on the delivery receipt. If a small part is damaged, we supply the replacement accessory free of charge. For damage to the fixture itself, we will either replace it or agree a credit, depending on what the inspection shows. Transit insurance is your call, but on crated freight it is worth having.

We do not publish a price list, and it is not an oversight. Material, size, crystal grade, element count, finish and quantity all move the price, and a published number would be wrong for most enquiries. Instead, send us the models and quantities you are interested in and we will price them line by line. The quotation breaks out material, finish, light source, packing and lead time, and nothing gets added to it afterwards without your written agreement.

Certification is arranged per confirmed project order, not kept on the shelf — that is the honest answer, because each scheme registers the importer as the applicant alongside the shipment. For UAE ECAS and Saudi SABER/SASO we prepare the required test documentation and coordinate with your importer or clearing agent once the order and sample are confirmed. For sample and trial orders we supply our internal test reports (lit test, insulation and earthing check) instead, and every fixture ships with a 12-month warranty.

Our fixtures run on 220–240V, 50/60Hz, which covers the UAE, Saudi Arabia, Qatar and the wider GCC directly. Drivers and LED modules are specified for the destination market at quotation stage, and plug or hard-wired connection is matched to local practice — tell us the country and we will state exactly what ships in the box.

Yes. Gold, champagne gold, brushed brass, antique bronze and powder-coated finishes are all available, on metal frames built to our drawings by long-term partner workshops and re-inspected here before assembly. A physical finish sample can be couriered before production on project orders, and RAL or Pantone codes are matched on request.