Privacy Policy

We run a factory website, not a social network. If you write to us, we use what you told us to answer you and to quote you. We do not sell it, we do not pass it to advertising networks, and we do not put tracking cookies on your device.

What we collect

Only what you type in yourself:

• Your name, and your company if you give one
• Your email address — so we can reply
• Your country or destination market
• Project details: type of project, size, ceiling height, finish, quantity, budget range, installation method, and anything else you put in the brief box
• Any images or drawings you attach by replying to our acknowledgement email

If you reach us on WhatsApp instead, we hold the same kind of information in the form of a chat history.

Who receives it

Your enquiry is delivered to the LIEBON LIGHTING sales inbox in Zhongshan, and to the person who will handle your order. That is the only destination. It is not shared with advertising networks, data brokers or third-party marketing lists.

Two services are involved in getting the message to us, and they need their own line here:

• FormSubmit delivers the form so that it arrives as an email. The details you type are sent to FormSubmit for that one purpose.
• WorkBuddy Cloud keeps a copy of the enquiry in a database, so that enquiries do not get lost between the form and the inbox. The database is write-only from the browser: a visitor can add an enquiry, and cannot read anyone else's.

Our website is hosted on Cloudflare, which serves the pages and provides the network the site runs on.

How long we keep it

Enquiries are kept for as long as the conversation and the resulting order are live, and for a reasonable period afterwards so we can answer questions about past orders. Invoices and shipping records are kept for the period required by Chinese accounting and tax rules. If you ask us to delete an enquiry that has not turned into an order, we will do it.

What we do not do

• We do not sell, rent or trade your details.
• We do not add you to a marketing mailing list unless you ask for it.
• We do not use advertising trackers or third-party marketing pixels on this site.
• We do not publish your project, your drawings or your name on this website without asking you first. Reference photographs shown here are of work the customer has agreed to publish.

About the contact details

The email address and phone number on the contact page are assembled in your browser rather than written into the page source, so automated scrapers cannot collect them in bulk. You see them by clicking “Show”. Nothing is hidden from a person reading the page, and there is no form in the way of contacting us.

Cookies

This site sets no cookies of its own and no advertising cookies. The enquiry form remembers nothing in your browser after you close the page.

Your rights

Depending on where you are, you may ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We will answer. Write to the address on the contact page and say what you want.

Security

The site is served over HTTPS only, and browsers are instructed to refuse unencrypted connections. Access to our systems is limited to the people who work on your enquiry and your order.

Changes to this page

If this policy changes we will update the date at the top. Questions about any of it are welcome.